REVOCATION

Revocation Instruction

Consumers have a 14-day right of revocation.

Right of Revocation

You have the right to revoke this contract within fourteen days without providing any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of revocation, you must inform us (UNDONE GmbH, c/o Ambient Loft, Eppendorfer Weg 213, 20253 Hamburg, hello@itsundone.com; or Telephone: +49 (0) 40 537983810) of your decision to revoke this contract by means of a clear declaration (e.g., a letter sent by post or email). You may use the attached sample revocation form for this purpose, but it is not mandatory. To comply with the revocation period, it is sufficient that you send the communication regarding the exercise of the right of revocation before the revocation period expires.

Consequences of Revocation

If you revoke this contract, we will reimburse you for all payments we have received from you (excluding additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods (the provisions of the applicable costs can be found in our General Terms and Conditions). You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of revocation does not apply to the following contracts:

- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of goods that can spoil quickly or whose expiration date would soon be exceeded.
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
- Contracts for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control.

Sample Revocation Form

(If you wish to revoke the contract, please fill out this form and return it.)

To:

UNDONE GmbH
Spohrstrasse 2
22083 Hamburg

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.

Different Return Cost Regulation for Germany

We bear the direct costs of returning the goods if the return is within Germany, further provisions can be found in our General Terms and Conditions.

Return Labels

Notwithstanding your statutory rights, we provide free return labels for your return within Germany. We will send you the return label via email. You can drop off the return at a parcel shop of the respective provider in Germany.